Returns & Exchanges

Our Returns Policy 

As small family-run business, we pride ourselves on our after-sales service, and would far rather have the opportunity to resolve any problems in a friendly and professional manner. We know that gymnasts differ in build, and different leotard brands are cut differently, and are happy to assist you to find the best possible Zodiac leotard for your gymnast.

If for whatever reason you are not completely happy with your purchase, please return it to us in saleable condition with tags attached within 28 days of receipt. Please take care when trying on garments, and handle and repackage the items with care.

* Personalised garments and club orders cannot be exchanged unless faulty, so please ensure you order the correct size, colour, design, and particularly name spelling before proceeding with your purchase.

* Refunds will be credited to your original method of payment.

In addition to this returns policy, under the UK’s distance selling regulations, you have the right to cancel the purchase contract within 7 days. This does not affect a customer's statutory rights or the right to return faulty goods. ​

How do I return a product?

All products must be returned in the original condition and in its original packaging. For hygiene reasons we do not offer refunds on products that have been worn or if they have come into contact with cosmetic products, smell of smoke or have pet hairs on them unless they are of unsatisfactory quality or unfit for purpose. If an exchange is requested, we generally request that you cover the cost of returning the original item and we cover the cost of sending out the replacement item, as in this way the cost is shared. (Items which have been wrongly sent by us will not incur this charge) ​

Return Address:

 Zodiac Leotards Returns

96 Hazen Road

Kings Hill

Kent

ME19 4DF 

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Return Information

If for whatever reason you are not completely happy with your purchase, please return it to us in saleable condition within 28 days of receipt.

• **Personalised garments and special designs cannot be exchanged unless faulty, so please ensure you order the correct size before proceeding with your purchase.**

• We cannot be responsible for general wear and tear, for instance – some fabrics can show signs of pilling if they come into contact with velcro or any other rough surface, similarly crystals very occasionally fall off. ​

• Zodiac Leotards are not responsible for and do not cover returns postage. We recommend you obtain proof of postage when sending all items back to us, as unfortunately we cannot be held responsible for any items which do not arrive. We accept no responsibility for returns which are lost or damaged in the post. We will reimburse a Standard Second Class postal fee for items returned due to manufacturing faults. ​

• We aim to process all returns and exchanges within 7 days unless a replacement needs to be manufactured, which can take up to 3 weeks.

• You will be issued with an email confirming the refund. Refunds will be credited to your original method of payment. We do not refund the original shipping fees, unless the order was posted out in error on our part.

• Manufacturing Faults: In the rare occasion that one of our products develops a manufacturing fault within 28 days from purchase, we ask that you email us with your order number, date of purchase, and preferably a photo, so that we can assess the issue quickly and fairly. Following this, one of our team will be in touch and advise you of the next steps.

 *Important* If you are asked to return any items that have been worn,  for either repair or refund, we kindly ask that you do not return any unwashed items, as we cannot for health and safety reasons, accept soiled goods.

Zodiac Leotards are not responsible for general wear and tear. Some fabrics may show signs of pilling if they come into contact with velcro or any other rough surface, this can happen due to the nature of sublimated fabrics, and the back and bottom area can be particularly prone to this. Similarly, occasionally a diamante may fall off a leotard if the glue has been compromised, especially if the leotard is too small or has been incorrectly laundered. Some repairs may be subject to a small charge. This is not covered by our guarantee as the use of the garment is outside of our control. Please be sure to check out our washing instructions / sizing guides prior to any purchase, as these can be subject to change.